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The Truth About IT Helpdesks

line The Truth About IT Helpdesks

It is sad yet sometimes undeniable truth that many enterprise workers are only aware of an IT helpdesk and its value when something broke down and a phone call has to be placed.

Since budget allocation to each department would be relative to the perceived value of each department in an enterprise, it follows that IT helpdesk staff have to ensure that things constantly break down so as to maintain awareness of their existence and to give themselves perceivable value.

In short, because they are paid to solve IT problems, it is in their best interest that you face IT problems regularly.

If you don’t face IT problems, then their career is in jeopardy.

Conflict of interest is so interesting.